Warranty, Repairs and Return Policy

Lifetime Warranty

Bad Cat Amplifiers has a limited lifetime warranty on select amps and cabs agains workmanship or defect. The warranty excludes pedals, The Unleash and accessories. The warranty does not cover tubes, speakers or cosmetic damage, wear and tear, or abuse. This warranty is non-transferable. Modifying or altering the amp in any way voids the warranty. Shipping to and from the warranty repair center is the responsibility of the customer.

NOTE: Amplifiers purchased before December 31st 2018 carry a TRANSFERABLE LIFETIME WARRANTY. Amplifiers purchased after December 31st 2018 carry a NON-TRANSFERABLE LIFETIME WARRANTY.

Return Policy

All Bad Cat products are returnable for a full refund within seven days of receipt. Must be returned in original packaging and must be in original condition. Consumer is responsible for all shipping charges. If product was purchased with free shipping all shipping charges to and from will be billed to the consumer. Standard UPS rates apply. 

Custom products are non-returnable including custom orders on colors and fabrics. When returning merchandise to the factory, you must call or fill out the form below for a return authorization number (RMA). Any items arriving without a proper RMA number will be rejected at customer's expense.

For non-warranty related repairs please go directly to :

 

Mike's Classic Amp Repair
11319 Vanowen St,
North Hollywood , CA 91605
1-818-621-7814

Submit a Warranty Repair Request

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Note: Bad Cat Amps may update its warranty from time to time. When we change the warranty in a material way a notice will be posted on our website along with the updated warranty.

 

Address:

1515 W. Alton Ave. 
Santa Ana CA 92704
United States

Phone:

(714) 630-0101

Hours:

Monday to Friday: 9am - 5pm